Amy Mathews,
117 River St, Boston, MA 02127
Phone (617) 247 8459 Cell (617) 847 1269
E-Mail: mathewsa@hotmale.com

OBJECTIVE: To obtain a position as the Manager of a leading restaurant in the Boston area.

EXPERIENCE:

La Trattoria, Boston MA 2000 - 2002
Assistant Manager

Generated increased business through commitment to customer needs.
Developed an excellent reputation through excellent service and guaranteed customer satisfaction.
Devised an effective advertising campaign, gaining an 18% increase in business.
Responsible for the selection of menus and fine wines in keeping with the ambience of the restaurant.
Responsible for the hiring and training of quality staff dedicated to meeting customer needs.
Made effective use of customer feedback, drawing on suggestions using customer feedback to make continuous improvements in service levels.

The Trinity, Boston MA 1997 - 2000
Maitre

Assisted the Manager with the preparation of menus and wine selection.
Responsible for the scheduling of staff rotas.
Responsible for meeting and seating guests, committed to ensuring an excellent level of service throughout their visit.
Created a loyalty scheme, which helped grow the business in the 1998/1999 seasons by 15%.
Managed the reservation system ensuring an efficient and fair service for all guests.

EDUCATION:

University of Boston 1998 - 2000
Completed a Business Management Diploma through part time education, graduating with honours.

Boston Bay High School 1992 - 1997
High School Diploma

PERSONAL DETAILS:

I am currently participating in an Intermediate Computers course that includes training in the use of Microsoft Word, Excel, Access and Word Perfect. Hobbies include Snorkelling, Swimming and Diving.